Privacy Policy

1. Who we are

Locatix ("we", "us", "our") provides real-time indoor location tracking software and hardware to enterprise customers. Our registered address is San Francisco, CA, United States. If you have questions about this policy, contact us at privacy@locatix.ai.

2. What data we collect

We collect information in the following ways:

• Account information — name, work email address, company name, and phone number when you register or request a demo.
• Usage data — pages visited, features used, and session duration collected via our platform analytics.
• Location data — indoor positioning data generated by your deployed tags and anchors within your facility. This data is processed on your behalf as a data processor under your instructions.
• Communications — emails, support tickets, and chat messages you send to us.
• Cookies — session and preference cookies on our marketing website. We do not use advertising or cross-site tracking cookies.

3. How we use your data

• To provide, maintain, and improve our platform and services
• To process demo requests and communicate about your account
• To send product updates, release notes, and security notices
• To comply with legal obligations
• To detect and prevent fraud or misuse

We do not sell your personal data to third parties. We do not use your facility location data for any purpose other than providing the service to you.

4. Legal basis for processing (GDPR)

Where GDPR applies, we process personal data on the following bases:

• Contract — processing necessary to deliver services you have contracted with us for
• Legitimate interests — improving our products and preventing fraud
• Consent — marketing communications where you have opted in
• Legal obligation — where required by applicable law

5. Data retention

We retain your account data for the duration of your subscription and for up to 3 years after termination for legal and audit purposes. Location tracking data is retained according to the retention settings configured in your account. You may request earlier deletion at any time.

6. Data sharing

We share data only with:

• Service providers — cloud hosting, email delivery, and analytics providers who process data on our behalf under data processing agreements
• Legal authorities — when required by law or valid legal process
• Business transfers — in connection with a merger or acquisition, with appropriate notice to affected users

7. Security

We implement industry-standard security measures including end-to-end encryption in transit (TLS 1.3), AES-256 encryption at rest, role-based access controls, and regular penetration testing. Locatix is SOC 2 Type II compliant and HIPAA-ready for healthcare deployments.

8. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email privacy@locatix.ai. We will respond within 30 days.

9. Cookies

Our marketing website uses essential cookies for session management and preference cookies to remember your settings. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.

10. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact

For privacy-related enquiries: privacy@locatix.ai
Locatix Inc., San Francisco, CA, United States